Refund policy

Returns and Refunds

Thank you for choosing Waterak. We want every order to arrive exactly as you expected. If something isn't right, here's how returns and exchanges work.

Return window

You may request a return or exchange within 30 days of receiving your order, provided the products are:

• Unused and unopened.
• In their original condition, with the original packaging and invoice.
• Returned to the Waterak warehouse after your request has been approved.
• In resalable condition.

Conditions

• Products must be sealed and undamaged.
• Food and beverage items that have been opened cannot be returned or exchanged, for health and safety reasons.
• Any product that has been used, or whose original condition has changed, will not be accepted.
• Fresh produce is perishable and cannot be returned.

Refunds

• Refunds are issued to the original payment method.
• Refunds may take 7–14 business days to appear in your account, depending on your bank.
• Mada, Visa and electronic payment processing fees are deducted from the refunded amount.

Shipping costs

• Delivery charges are non-refundable.
• If the error is ours (a wrong, damaged or missing item), Waterak covers the full cost of return and redelivery.

How to request a return

Contact our customer service team by email or phone to arrange your return or exchange. Once approved, please return the order to the Waterak warehouse following the instructions provided by our support team.

Email: waterakcom@gmail.com
Phone / WhatsApp: +966 597 849 738